Positions available

FIDReC invites suitable candidates to apply for the following positions:-

Case Manager (Banking & Capital Markets)

The Case Manager will handle banking / capital markets disputes and deal directly with consumers and financial institutions on their disputes over the telephone, email or through face to face interviews. He or she will seek to facilitate a solution acceptable to both parties. Cases that are not settled may be referred to FIDReC's Adjudicators.
 
The Case Manager must possess a good degree from a recognised tertiary institution and also possess the maturity, aptitude, skills and experience for dealing with disputants.
 
Relevant working experience in the handling of banking / capital markets disputes will be an advantage. Fresh graduates may apply and will also be considered.
 
Selected candidates will gain valuable experience in the handling, mediation and resolution of banking / capital markets disputes.

Case Manager (Insurance)

The Case Manager will handle insurance disputes and deal directly with consumers and financial institutions on their disputes over the telephone, email or through face to face interviews. He or she will seek to facilitate a solution acceptable to both parties. Cases that are not settled may be referred to FIDReC's Adjudicators.
 
The Case Manager must possess a good degree from a recognised tertiary institution and also possess the maturity, aptitude, skills and experience for dealing with disputants.
 
Relevant working experience in the handling of insurance disputes will be an advantage. Fresh graduates may apply and will also be considered.
 
Selected candidates will gain valuable experience in the handling, mediation and resolution of insurance disputes.

Manager (Complaints Management)

The Manager will lead and supervise FIDReC's team of Complaints Management officers to deal directly with consumers and financial institutions on their disputes over the telephone, email or through face to face interviews. He or she will also address and respond to issues and feedback raised by disputants.
 
He or she must possess the necessary maturity, aptitude, leadership skills and experience and should have at least 5 years of complaints management or consumer service experience including at least 3 years of experience at the supervisory level.

Executive (Complaints Management)

The Executive will be part of FIDReC's team of Complaints Management officers who deal directly with consumers and financial institutions on their disputes over the telephone, email or through face to face interviews. He or she will also address and respond to issues and feedback raised by disputants.
 
The Executive must possess a diploma or degree from a recognised institution and must have good communication skills. He/she must have the ability to work well within a team, be meticulous and possesses disciplined work ethic. Fresh graduates may apply and will also be considered.

Executive (Case Support and Administration)

The Executive will report to the Division Heads of FIDReC. He or she will assist the Heads and Case Managers in the administration of cases handled by FIDReC as well as other administrative matters. This includes liaising with disputants and external parties, co-ordinating meetings and projects, scheduling meetings, interviews, mediation conferences and adjudication hearings.
 
The Executive must possess a diploma or degree and at least 3 years working experience. He or she must have good communication skills and also have the necessary maturity, motivation and ability to work independently or as part of a team. Fresh graduates may apply and will also be considered.
 
Candidates should submit their resume via email (with photograph) or post (with photo attached), stating their current and expected salary, to :-

 
The Human Resource Manager
Financial Industry Disputes Resolution Centre Ltd
36 Robinson Road
#15-01
City House
Singapore 068877
Email: hr@fidrec.com.sg
*Salaries are negotiable, and would depend on candidates' qualifications and experience.