FIDReC invites suitable candidates to apply for the following positions:-
Manager, Policy, Strategy and Innovation (PSI)
The Manager (PSI) will work with the Management in evaluating existing systems, processes and data, as well as provide recommendations on innovative policy, strategic and technology solutions with the objective of streamlining existing system and work to improve effectiveness and efficiency, as well as user experience. The Manager (PSI) will also be involved in supervising and managing the implementation of the approved solutions. This role requires working across all key departments in the organisation (including complaints management, alternative dispute resolution, human resources and finance) to understand their needs as well as working with external vendors and stakeholders to assimilate views and build consensus. The Manager (PSI) will be expected to be up to date on best practices in process management, data analysis and the latest technology. The Manager (PSI) will further support other work of the Management and report to the CEO.
The Manager (PSI) must possess a relevant degree and have at least 3 years working experience. Excellent communication skills (including documentation and presentation skills) and strong analytical skills are required. Given the important role to be played in the organisation, the Manager (PSI) must also have the necessary maturity, motivation and ability to work independently and also as part of a team. Experience in agile project management, and with data analytics or digitalisation will be an advantage.
Complaints Services Specialist
The Specialist will be part of FIDReC's team of Complaints Management Officers who deal directly with consumers and financial institutions on their disputes over the telephone, email or through face to face interviews. He/she will also address and respond to issues and feedback raised by disputants.
The Specialist must possess a diploma or degree from a recognised institution and must have good communication skills. He/she must have the ability to work well within a team, be meticulous and must also have patience and a good work ethic. Relevant experience will be an advantage, but new entry candidates in any discipline with the right aptitude will also be favourably considered.
Growth prospects are good for candidates demonstrating the right aptitude and attitude.
Candidates should submit their resume via email (with photograph) or post (with photo attached), stating their current and expected salary, to :-
The Human Resource Manager
Financial Industry Disputes Resolution Centre Ltd
36 Robinson Road