a. Fees for Mediation: free-of-charge
b. Fees for Adjudication:
The consumer pays S$250 per claim and the
Financial Institution pays S$500 per claim.
A sum of S$200 may be refunded to either the
claimant or the insurer after the adjudication of the case is completed. In
determining whether any refund will be made and if so, to which party, the
Adjudicator will take into account FIDReC's prevailing Refund Rules.
FIDReC's prevailing Refund Rules may be
obtained from FIDReC's website at www.fidrec.com.sg. A copy will also be
provided upon request.