Case Fees

a. Fees for Mediation: free-of-charge

b. Fees for Adjudication:

The consumer pays S$250 per claim and the Financial Institution pays S$500 per claim.

A sum of S$200 may be refunded to either the claimant or the insurer after the adjudication of the case is completed. In determining whether any refund will be made and if so, to which party, the Adjudicator will take into account FIDReC's prevailing Refund Rules.

FIDReC's prevailing Refund Rules may be obtained from FIDReC's website at www.fidrec.com.sg. A copy will also be provided upon request.