Please click Here to obtain our Dispute Resolution Form
NOTICE : Beware of communications impersonating FIDReC and other scams.
We are an independent and impartial alternative dispute resolution institution. We encourage and assist in the resolution of disputes between consumers and financial institutions through mediation and adjudication. Our core principles are: Accessibility, Independence, Effectiveness, Accountability and Fairness.
ANNOUNCEMENT : FIDReC releases annual report for financial year ending June 2021
ANNOUNCEMENT : FIDReC pays tribute to the late Mr Goh Joon Seng, Founding Chairman of FIDReC.
ANNOUNCEMENT : Our office is open from 9 a.m. to 6 p.m., Mondays to Fridays (excluding Public Holidays). However, as some of our team members will be working offsite, kindly schedule an appointment with us in advance if you need to meet any of our officers.

Please contact us by email at or call us at +65 6327 8878 if you have a dispute with a financial institution.

FIDReC and Law Society Pro Bono Services have co-organised a series of educational webinars for the public. In case you missed them, you may view the recordings below:

Webinar on Life and Medical Insurance - 4 May 2020
Webinar on Consumer banking: Good Practices and Common Pitfalls - 18 Aug 2020
Webinar on The Dangers of Online Transactions: How You Can Avoid and Manage Them - 18 Aug 2020
Webinar on Get Savvy with Investing Common Pitfalls and Traps - 1 September 2021

Financial institutions who are interested to subscribe to FIDReC, please click
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