Please click Here to obtain our Dispute Resolution Form
: Beware of communications impersonating FIDReC and other scams.
We are an independent and impartial alternative dispute resolution institution. We encourage and assist in the resolution of disputes between consumers and financial institutions through
mediation and adjudication. Our core principles are: Accessibility, Independence, Effectiveness, Accountability and Fairness.
: Our office is open from 9 a.m. to 6 p.m., Mondays to Fridays (excluding Public Holidays). However, as some of our team members will be working offsite, kindly schedule an appointment with us in advance if you need to meet any of our officers.
Please contact us by email at firstname.lastname@example.org or call us at +65 6327 8878 if you have a dispute with a financial institution.