Last Updated: 16/10/2018
Management and Board

FIDReC is an independent organisation with a Board chaired by Former Solicitor-General Mrs Koh Juat Jong which includes directors with industry backgrounds and directors with non-industry backgrounds.

The composition of the Board ensures FIDReC's independence, fairness, accessibility and transparency.

Koh Juat Jong (FIDReC Chairman, with effect from 8 April 2017)
Mrs Koh had an illustrious career in the public service for over 30 years.

She was trained in both economics and law with an economics degree from University College London, an LLB from National University of Singapore and an LLM from Harvard University.

In the early part of her career, she was involved in public policy work in the Ministry of Finance in the area of taxation and personnel policies. Subsequently, she took up a legal career. She had many years of experience as a judge, presiding over civil cases in the Subordinate Courts and heading the Family Court. She was Registrar of the Supreme Court from 2003 to 2008 and then Solicitor-General in the Attorney-General's Chambers from 2008 to 2014.

For her outstanding contributions to the public service, she was awarded the National Day Public Administration Gold Medal in 2005 and Public Administration Gold Bar Medal in 2011.

As a Principal Mediator of the Singapore Mediation Centre, Mrs Koh currently mediates regularly in commercial, shareholders and matrimonial disputes.

Elsie Foh (FIDReC Director)
Mrs Foh has more than 30 years of knowledge and in-depth management experience in the financial services industry.

She was formerly a Managing Director at DBS Bank and spent the last 5 years heading a transformation program across the region. Prior to this, she held senior management positions and was head of various client segments where she managed the operations of the consumer, private and enterprise banking businesses at different periods of her career.

As a former Chief Operating Officer of the consumer banking group, she oversaw the branch and electronic banking services, asset and liability management, risk management, among other responsibilities.

Within the DBSH group, Mrs Foh had served on the Boards of DBS Asset Management Ltd, previously the Insurance Corporation of Singapore and DBS Finance Ltd.

Mrs Foh was also a past Chairman and Director of the Network for Electronic Transfers (S) Pte Ltd. She had also been a member of the Public Education committee on Family.

Mrs Foh was an alternate council member of the Association of Banks in Singapore. She had also served as panel member of the previous Consumer Mediation Unit (CMU).

Mrs Foh is a Board member of The Community Foundation of Singapore, the Singapore Heart Foundation, the Tsao Foundation and also a non-resident Fellow of Eusoff Hall (NUS).

Lim Biow Chuan (FIDReC Director)
Mr Lim is a practising lawyer. He has been in legal practice since 1989 and is the Managing Partner of his law firm.

He was elected as the Member of Parliament for Marine Parade GRC (Mountbatten) in 2006 and re-elected as the Member of Parliament for Mountbatten SMC in 2011 and again in 2015. He was elected as Deputy Speaker of Parliament in 2016.

He serves as the Chairman of the Marine Parade Town Council and sits as a member of the Government Parliamentary Committee (GPC) for Ministry of Transport and Ministry of Manpower.

Outside his Parliamentary work, he serves as President for the Consumers Association of Singapore (CASE) and Honorary Adviser to Amalgamated Union of Public Employees (AUPE), Singapore Engineering Merchants' Association, Singapore Pawnbrokers' Association and Singapore Lam Ann Association.

Mr Lim graduated from National University of Singapore in 1988 with a degree in law - LLB (Hons). He has been actively involved in community service since 1990 and had served for 16 years in Jalan Besar grassroots organizations prior to being elected as a Member of Parliament. He was awarded the Public Service Medal (PBM) in 2001 for community service.

Tan Tiong Jin Clifton (FIDReC Director, with effect from 8 April 2014)
Mr Clifton Tan qualified with the Association of Chartered and Certified Accountants in 1980 (ACCA). He was subsequently conferred with the Fellowship from the Association of Chartered and Certified Accountants in 1986 (FCCA). He has been a member of ICPAS (or renamed Institute of Singapore Chartered Accountants) since 1985.

He began his career with the public accounting firms of Ernst and Young and Price Waterhouse and subsequently became the Group Finance Manager at Scott Paper Singapore for 3 years.

Mr Clifton Tan was headhunted to start up the Estee Lauder Companies in Singapore where he served in different capacities for 27 years eventually leading the organization as the Director - Finance & Administration and concurrently as the Regional Finance Director for the Asia Pacific Travel Retailing operations.

He was responsible for the development of the local logistics organization for Estee Lauder and the shared services hub in Singapore. He was also responsible for the regional distribution centre supporting Singapore, Malaysia, Vietnam, Philippines, Indonesia and China.

Mr Clifton Tan previously sat on the Board of the Health Sciences Authority of Singapore and is currently the Vice-Chairman of the Chen Su Lan Methodist Children's Home amongst other appointments.

Tan Hock Lye (FIDReC Director, with effect from 1 March 2015)
Tan Hock Lye had a career both in the public and private sector. He worked for 26 years in PSA serving 20 years as part of the senior management team. During that period, he had headed Staff and Training, was Corporate Secretary and also ran the Commercial Division. He was Director of various PSA joint ventures and was Chairman of some of them. Concurrent to his PSA appointments, he was also CEO of the Singapore Cable Car.

Tan joined Great Eastern Life in 1997 and served as Chief Corporate Officer and then as Managing Director (Operations). He spearheaded the obtaining of insurance licenses in China and Vietnam and was the President Commissioner of Great Eastern Indonesia. He retired at end 2008.

For his services to PSA, he was awarded the Public Administration Medal (Silver) in 1989. He has a Bachelor of Business Administration (2nd Upper Hons) from the University of Singapore and attended the Advanced Management Program in 1993 at Wharton Business School, University of Pennsylvania. Presently, he is on the Advisory Board of SIngapore Human Resources Institute (SHRI) and is a Director of Singapore Professionals' and Executives' Co-operative (SPEC).

Lim Chee Hua Andrew (FIDReC Director, with effect from 31 May 2015)
Mr Andrew Lim joined The Overseas Assurance Corporation Limited (renamed as Great Eastern General Insurance Ltd in July 2017) as Head of General Insurance in August 2013. Previously he was Executive Director of MSIG Insurance (Singapore) Pte Ltd. He has 25 years of experience in the general insurance industry.

He was appointed as a Management Committee Member (MC) of General Insurance Association (GIA) and served as a Convenor of the Property and Marine Committee from April 2007 to July 2013. He was also a member of the Special Risks Pool Committee and represented GIA as a member of the National Fire & Civil Emergency Preparedness Council and Vice Chairman of the Singapore Maritime Foundation - Maritime Insurance Workgroup.

He is again appointed as a MC Member of GIA from April 2015 and serves as Chairman of the Agents' Registration Board as well as Committee Member of Special Risks Pool Committee and Nomination, Appointment and Remuneration Committee. He represented GIA as a Member of the National Crime Prevention Council from June 2015 to July 2018.

Patrick Teow (FIDReC Director, with effect from 11 January 2016)
Mr Patrick Teow is the Chief Executive Officer of AIA Singapore responsible for overseeing and managing AIA's operations in the market from 1 September 2015. With a strong track record of transforming agency teams into strong contributors of business growth, his experience spans more than 30 years within the life insurance industry both locally and regionally, succeeding in key leadership roles throughout his career.
 
Since joining AIA in July 2013 as Chief Executive Officer of AIA Group Agency Distribution, Patrick has been driving the company's success across multiple markets by boosting productivity levels and creating a strong Premier Agency culture focused on quality and professionalism. In 2015, under his stewardship, AIA Group rose to become the top ranking company on the prestigious Million Dollar Round Table (MDRT) membership list, internationally recognised as the standard of excellence in the life insurance and financial services business. He was also the member of AIA Group's Operational Risk Committee.
 
Patrick spent close to 28 years at Prudential before making the move to AIA, having taken on the role of Regional Chief Agency Officer for Asia in his last year where he worked closely with the management teams of various markets to boost the company's overall performance, growth, productivity and profitability through a stronger agency force. He also served as the Financial Advisory Sub-committee Chair with the Life Insurance Association Singapore in 2012.

Ng Wee Jin (FIDReC Chief Executive Officer)
Mr Ng Wee Jin is the Chief Executive Officer of the Financial Industry Disputes Resolution Centre Ltd(FIDReC) and was formerly the General Manager of the Insurance Disputes Resolution Organisation(IDRO). Prior to his appointment at IDRO, he practised as a litigation lawyer with the law firm Messrs Lee & Lee, specialising in commercial litigation and financial disputes including the Law of Insurance, the Law of Banking and Revenue Law. He was also involved in several cases of mergers and integration. His legal training and expertise is further enhanced by extensive experience in mediation, arbitration and other ADR (Alternative Dispute Resolution) processes.
 
Mr Ng is a FIDReC Accredited Mediator (specialised in financial disputes)-Distinction. He has more than 16 years of experience and expertise in mediation and alternative dispute resolution, including more than 11 years specialising in mediation of financial disputes.
 
An Honours Law graduate of the National University of Singapore, Mr Ng is a recipient of three Scholarships. He is a two time recipient of the Allen & Gledhill Scholarship and was also awarded the Kwa Geok Choo Scholarship. He is also the recipient of the Harvard Club of Singapore Book Prize for Most Outstanding first year student in Law, the Blackstone Prize, the Shook Lin & Bok Prize as well as the Law Society of Singapore Book Prizes for two years. He was also placed on the NUS Law Faculty Dean's List for three consecutive years. Mr Ng sat on the Resource Panel for Alternative Dispute Resolution as well as the Ministry of Law's Alternative Dispute Resolution Advisory Committee which was chaired by then Senior Minister of State for Law and Home Affairs Professor Ho Peng Kee.
 
He is also a FIDReC Adjudicator and has adjudicated many disputes between financial institutions and complainants, including the biggest claim filed at FIDReC for a sum of S$729,000.00. Mr Ng had also been invited to speak and/or present at the 2nd Asia Pacific Mediation Conference, the ADR Awareness Programme 2003, the MAS Capital Markets Seminar, the 1st Asian Mediation Association Conference 2009 and the Asian Motor Insurance and Claims Management Conference 2009. He also conducted a training session for the International Association of Insurance Supervisors 4th Asian Directors' Seminar. At the Conference of Insurance & Reinsurance Dispute Settlement & Arbitration in Asia, he delivered the welcome address on the 2nd day and also presented a paper.
 
As Chief Trainer of more than 10 training seminars attended by senior finance professionals (including the FIDReC Advanced Seminar on Mediation and Alternative Dispute Resolution of Financial Disputes (FASM)) , Mr Ng has extensive training experience and expertise. He has trained hundreds of finance professionals and had also been invited to conduct specialised and tailored in-house training workshops for several financial institutions.
 
Additionally, he had also provided consultation or shared his experience and expertise with many international regulatory, government, industry as well as academic delegations which included delegations from Indonesia, Thailand, Malaysia, South Korea, Japan, Saudi Arabia, Switzerland, the Independent State of Samoa, New Zealand, Kazakhstan, Hong Kong, Taiwan, Brunei and Australia as well as representatives from the World Bank Group, the Association of Southeast Asian Nations (ASEAN) and the United Nations (UN).
 
In 2013, Mr Ng hosted a Royal visit by His Serene Highness Hereditary Prince Alois, Crown Prince of the Principality of Liechtenstein together with Her Excellency Dr Aurelia Frick, Minister for Foreign Affairs, Education and Culture and the Government delegation of Liechtenstein.

Gerard Ee (FIDReC Director, until 7 April 2014)
Mr Ee retired as a partner of Ernst & Young after 30 years of life as an auditor. Mr Ee served as President of the Automobile Association of Singapore (AAS) for 10 years before switching to his current role as Chairman of the Public Transport Council. Mr Ee also serves as a Justice of the Peace. Mr Ee is keenly involved in matters directly relating to the community. As the founding Chairman of the Council for Third Age he is promoting active living for older persons. He was also formerly the Chairman of the National Kidney Foundation.

Lee Ming San (FIDReC Director, until 7 April 2014)
Mr. Lee is Managing Director of One North Capital Pte. Ltd. Prior to this, he was Chief Executive Officer of CIMB-GK Securities, where he was responsible for the regional equities and corporate finance business of CIMB Group, which included retail broking and wealth management. He has over 20 years experience in financial services in general, with a particular focus on capital markets. Mr. Lee is an Associate Member of the Institute of Chartered Accountants of England and Wales. 

Goh Phai Cheng (FIDReC Director, until 7 April 2014)
Mr Goh Phai Cheng, SC is an arbitrator, mediator, adjudicator and legal counsel. He had a long distinguished career in the Attorney General's Chambers where he has held office as Deputy Public Prosecutor and State Counsel, Legislative Draftsman, Senior State Counsel, Parliamentary Counsel and Law Revision Commissioner.

From January 1991 to December 1993, Phai Cheng was a Judicial Commissioner of the Supreme Court of Singapore and held concurrent judicial appointments as President of the Industrial Arbitration Court, President of Copyright Tribunal and Chairman of the Income Tax Board of Review. In May 1995, he was elected as Chairman of the 28th Session of UNCITRAL held in Vienna, Austria.

Phai Cheng entered private practice in 1997 and was actively engaged in litigation in court cases and arbitration proceedings. He was appointed a Senior Counsel in 1999. He has also sat as sole-arbitrator, chairman and co-arbitrator in numerous institutional and ad-hoc arbitrations. He has acted as sole mediator or co-mediator in numerous mediations at the Singapore Mediation Centre. Phai Cheng has also served as adjudicator for payment claims under the Building Construction Industry (Security of Payments) Act.

Terence Tan (FIDReC Director, until 31 May 2015)
Mr Tan is Chief Distribution Officer of AXA Insurance Pte Ltd. He was formerly the President of General Insurance Association of Singapore & still actively serves at the association. A veteran insurance practitioner, Mr Tan has worked in various management positions in local and foreign insurance companies and insurance broking firms in Singapore and abroad, and has over 40 years of insurance industry experience.

Tan Hak Leh (FIDReC Alternate Director, until 24 August 2015)
Mr Tan Hak Leh is currently the Chief Executive and Principal Officer of AIA Singapore, responsible for overseeing AIA's vast operations in Singapore. Mr Tan has more than 20 years of management experience, including 15 years in the life insurance industry, covering various roles in both the private and public sectors.

Prior to joining AIA Singapore, Mr Tan served as Chief Executive Officer of Great Eastern Life, Singapore. Before that, Mr Tan spent 5 years with the Monetary Authority of Singapore (MAS) actively involved in policy review and supervision of life insurance companies. He was also an appointed actuary of a major life insurance company in Singapore and spent several years as a consultant with an actuarial consulting firm.

Mr Tan was the past President of the Life Insurance Association, Singapore from 2010 to 2013, where he played an active role in promoting industry professionalism and best practices. He is a Fellow of the Institute of Actuaries, UK.

Goh Joon Seng (FIDReC Chairman, until 7 April 2017)
Mr Goh is an Advocate and Solicitor. He was admitted to the roll of Advocates and Solicitors of the Supreme Court of Singapore on 1 April 1963 and to that of West Malaysia the following year. He practised at the Bar until his appointment as a Judicial Commissioner on 1 October 1990 and Judge of the Supreme Court on 15 November 1990. He retired from the Supreme Court Bench on 22 March 2000 and is currently a Consultant with Lee & Lee.